Client Results not added to my Professional Account

If you are a professional using the VIA Survey with a Pro Site your client's survey results will be shared on your Professional Account under the Clients Tab. If your client has taken the survey either directly on our site or with your Pro Site link but their results do not appear, click on the button Request Client Access under the Clients Tab. Enter their email address and send them your request for permission. After your client responds as instructed, their results will appear immediately.